Tech Support Stats

September 16, 2016

Category: General

Our service is as important as our software - This is a core tenet of Medforce Technologies' approach to business. The package of our people and our products together creates a winning combination that helps keep our high customer retention rate. We focus on responsiveness, reliability and resolution in our Technical Support department. 

We recently tallied the responses from a survey about our Tech Support department that was completed by 320 customers. We learned: 

• 80% of Tech Support issues are resolved in the first contact
• 98.5% agreed Medforce’s response rate was good
• 98.5% agreed the information provided was relevant and complete
• 98% overall satisfaction rate
• 99% would recommend Medforce to others

We're proud of our team and our commitment to providing you with the best service possible. 

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