How BPM Can Improve Employee Management

January 05, 2017

Category: News

It’s no secret that engaged employees are better employees. According to The Conference Board, engaged employees outperform disengaged employees by 20-28%. In terms of productivity, engaging employees returns hours every day.

The right business process management system has the ability to transform a healthcare organization's approach to employee management, helping to engage employees and deliver better results. Implementing the right BPM will revolutionize operations.

Read on to see how your BPM impacts employee engagement and can increase organizational efficiency.

Best-Case BPM

Think of business processes as building blocks for your organization. These foundational processes come together to make workflows. Unchecked, these workflows can be functional, but there are almost assuredly areas in which they could be improved.

Enter business process management, which entails keeping tabs on everything from the essentials to the “minutia,” and you can coordinate between stakeholders to get your team working better.

Since BPM involves itself with pretty much everything that goes on in an organization, it’s difficult to manage without the right tools. The age of technology has created huge, exciting opportunities for those who manage processes; because everything can be tracked objectively, those in control of BPM have unprecedented power and insight into how well things are actually working. Data informs decisions.

With ideal BPM you can standardize, centralize, and automate operational priorities. You also can decide on the rules and the logic and weighing different factors – similar to an algorithm – and the highest priorities will always take precedence. This is a big-data approach to prioritizing and improving decision making by limiting the options to identify what’s truly important.

BPM for Better Employee Management

While these sound great as best practices, they’re nothing without tangible benefits to executives and decision-makers in healthcare organizations. With employees being a core resource of most companies, it’s important to understand how turning to BPM technology can revolutionize the ways in which you manage employees.

• Provides real-time insight into your pipeline – where is success coming from, and what’s not worth the time, effort or expense.
• Informs benchmarks and KPIs to strive toward
• Streamlines processes, balances workloads and maximizes productivity
• Lowers impact of employee turnover (configuration makes training easier and more standardized, and you may not need to replace departing employees when tasks are being done more efficiently)
• Lowers cost of employee management
• Enables HR, including better training approaches, managed employee files, and a more standardized hiring process

How Employees Benefit

The transparency involved in BPM technology (everyone has access to the same objective data) helps employees better understand why decisions are made, and to understand their role in the success of an organization.

Employees also feel more empowered with the tools at their disposal. Offering the ability for employees to monitor performance allows them to understand expectations, see how they compare to others, and set informed goals for improvement in target areas to stimulate professional development. Employees who turn to BPM to anticipate workloads and upcoming items to address can plan and complete their work schedules with a greater degree of efficiency.

Additionally, automated processes can reduce human workloads and allow your employees to focus on valuable, important tasks. No more grunt work.

The right approach to technologically-integrated BPM results in employees who are more informed, better equipped to excel, and invested in crucial goals and outcomes. Improving the way a healthcare organization manages processes is a fundamental step to data-backed growth, improvement, and success – especially in stimulating authentic employee engagement.

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