Focused on growing its reputation as a dedicated provider of high quality products and superior service, a Home Medical Equipment provider was very diligent about assessing operations and looking for opportunities for improvement. With competitive bidding and reimbursement cutbacks threatening margins, the leadership team needed all hands on deck to be focused on forwarding the mission. Looking more closely at their staff filer who was responsible for getting documentation into patient files, the company decided her time was better used focused on direct patient service.
We love it. The thing I can’t stress enough is: it gives me peace of mind. When I leave at the end of the day, every patient is accounted for. Every patient that doesn’t have an answer today, we will pick it up where we left off tomorrow morning. They don’t get lost. There is no way we could do the volume of work we do now with the number of people we have without Medforce.
— Marilyn Kase, Franciscan Pharmacy & Home Medical DME Supervisor
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